Frequently Asked Questions

Each charm is made to order. Charms will typically be ready to ship in 3–7 days.

Letter colors are chosen to best match your selected theme and may vary slightly depending on stock.

Yes — 10 letters max.

Yes — simply customize each charm individually and add them to your bag before checkout.

You're welcome to leave preferences in the notes section at checkout. While we always do our best, requests cannot be guaranteed.

All sales are final. No returns, no exchanges.

United States locations.

Orders are shipped from Newport Beach, CA. Delivery times depend on your location and the shipping option selected at checkout. Once your order has been dispatched, you'll receive tracking details.

Once your order ships, you'll receive an email with tracking information. You can use this to follow your package's journey to you.